FAQs

Here are a few things that you might have concerns about, but if there is anything you are looking for and don’t see here, please contact us and will be happy to answer all your questions. 

Sizing

Bow Ties

  • What size should I order for my child?
Follow our sizing chart and measuring instructions for the best fit. The following is our sizing chart for our bow ties:
Size Measurements 
xs

9”-10”

s

10”-11”

m

11”-12”

l

12”-13”

xl

13”-14”

 

  • How do I measure my child?

While your child is wearing the shirt you plan to pair your new bow tie with, measure around their neck, under the collar of their shirt, and round up to the nearest whole number. 

 

  • Do the bow ties adjust size?

All of the bow ties close with 2” of Velcro, this allows for up to a 1” adjustment in size to account for changes in shirt collar differences and slight growth.

 

  • What should I do if my child is inbetween sizes?

If your child’s measurements fall on the high end of the size range go up to the next size. Example: you find your son’s neck is 9.75” when measured under the collar of his shirt, and following the sizing instructions you round up to 10”. Since 10” is on the high end of the xs range, you would size up to a “s” for your purchase. If the bow tie is slightly too loose, you can adjust the Velcro to tighten up to an additional 1”. This allows for shirt variations and growth. 

 

Headbands

  • What size should I order for my child?

Follow our sizing chart and measuring instructions for the best fit. The following is our sizing chart for our headbands:

 Size Measurements
xs 12”
s

13”

m 14”
l 15”
xl 16”
one size fits most 10”-24”
  • How do I measure my child?

Measure around your child’s head, ensuring that you pass the tape measure across the base of their head and up across the top of their forehead.

 

  • Do the headbands adjust size?

Our headbands do not have a size adjuster on them, however the bands are all elastic and allow for some stretch. The fold over elastic (FOE) bands have 1”-3” of stretch, and the crocheted bands start at 10”-12” and can stretch up to double their size, 20”-24”. 

 

  • What should I do if my child is inbetween sizes?

If your child’s measurements fall between whole numbers, round down to the nearest whole number. Example: you measure your child’s head using the suggested steps for sizing and you find that your child’s head is 12.75” you should round down to 12” which would indicate that your child should wear an “xs”. 

 

Production

  • How long will it take for my order to be shipped out?

There are a few different production times depending on what products you have ordered. We have outlined each of the different timelines below.

Product Production Time
Bow Tie 7-10 Buisness Days following payment
Headband 7-10 Buisness Days following payment
Customized

15-20 Buisness Days following payment

 

If your order contains more than one product the production times will still be the same, 7-10 business days following payment, however if you order a customized product along with any other item the production time for the entire order will be 15-20 buisness days following payment.

 

  • Why are production times so long?

Every product we sell is hand made, and is made to especially for you once you have placed an order. This allows us to make exactly what you want, which is why our production times are 7-10 buisness days for most items and 15-20 buisness days for customized. 

 

  • Will production times always take the entire time?
Our listed production times are a range of time that we expect would be the maximum amount of time to produce quality products for you. However, your order may be fulfilled in less time.

 

  • Does production time include shipping?
No, our production times only include the amount of time it will take for us to produce and ship your order. The shipping time will be additional to production, and the length of time will depend on your method for shipping. 

  • Will production times ever change?
Production times may change depending on current order levels. If we have fewer orders, or get orders processed faster, then production time will be quicker. If we run sales and experience higher than normal orders, production time may increase, however we will be sure to inform all of our customers ahead of time if we expect any increase in production time. We strive to keep production times as quick as possible. 

  • Its been longer than the 10 business days, but I still haven’t received confirmation that my order has shipped. What can I do?
You are always welcome to contact customer support in regards to your order. Until your request can be addressed you can: check your order status and current production times to ensure that it has passed the 10 business days, and make sure that you did not have a custom item in your order as that will increase production time for your entire order to 15-20 buisness days. Also check in your spam or junk folders in your email to see if your update may have been filtered out. If you still haven’t found an answer please contact us so that we may assist you in locating your order. 

  • What do you consider a business day?
Business days are Monday — Friday, 9am — 5pm (CST). Holidays are excluded from business days and are treated as a weekend. If you place an order before noon (12pm CST) during a buisness day, that will be considered your first production day. All orders placed after noon (12pm CST) will have the following buisness day as the first production day. Example: you place an order Friday at 1pm CST, your first production day will be the following Monday. If you placed your order Friday at 10am CST, then Friday will be your first production day. 

Shipping

  • How is shipping determined?

Shipping costs are based on the address you provide, the shipping method you purchase, and any relating fees. Alexandra Michael Children’s Company does not profit from the cost of shipping; all costs go to shipping.

  • How long will it take for me to receive my order once shipped?

The length of time from when we ship your products to until you receive your package depends on the shipping service you picked at checkout. Once we ship your package, we no longer have control over how long it takes for your package to reach you. With every order you will receive a tracking number to track your package, but if you have issues with tracking please contact us to so that we can help locate your package. 

  • What happens if my package arrives damaged?

If your package arrives damaged, first take photos of the package and then check the contents of the box. Some times the shipping box can become damaged but the product will still be okay. In the event that both the box and product are damaged, take photos of the damaged goods and contact us along with the photos of the damage. We will immediately initiate either a return and exchange or a refund, whichever you prefer.

  • I typed my address wrong, can I change it?

In the event you mistype your address, contact us as soon as you discover the issue. If we haven’t processed your package we can change the shipping address. If we have already processed or shipped your package we may not be able to change or intercept your package. We will make every attempt to get your package rerouted to the correct address, but we cannot make guarantees that it will be fixed. In the event that the address cannot be changed after shipment, we will work with you and the shipping company to fulfill your order. This method however, may incur reshipment costs and fees. In order to avoid this problem please review your address at checkout to ensure it is correct before placing your order. 

 

Returns

  • What is your return policy?

Our policy lasts 14 days. If 14 days have gone by since receiving your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for return shipping. We suggest that you use a shipping service that offers package tracking or include insurance on the item as we are not responsible for returned items until we have received them.

  • What items can be returned?
We will accept returns for most items within the return policy window. The following is a list of our non-returnable items:
 
  • Any customized items
  • Any item that has been worn or used.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error or that of the shipping company
  • Sale items
  • Gift cards
  • What is required for returns?
To complete your return, we require a receipt or proof of purchase. This will be your order confirmation. If you received our products as a gift this will be the order slip included in your package.
  • Are there any fees associated with returns?
All returns will be subjected to 25% restocking fee. The shipping costs of an order are non-refundable as well, and will be deducted from your refund.
  • What is the process of receiving a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. The length of time before the funds are available to you will depend upon your method of payment and their refund policy.

  • My return was accepted, but I haven't received my refund. What should I do?

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us or email us at support@alexandramichaelchildrenscompany.com.

  • Do you accept exchanges?
We offer exchanges for a different size as long as the item(s) being exchanged follow our return policy. We cannot, however, offer size exchanges for customized products. You will be responsible for return shipping of the item(s), and we will not be able to process your exchange until we receive the returned item. We highly suggest that you read the sizing charts carefully before placing your order. To initiate an exchange please contact us.
  • Do you replace items?
We only replace items if they are defective or damaged. If you need assistance with this please contact us or send us an email at support@alexandramichaelchildrenscompany.com.

  • Can I return/ exchange an item that I received as a gift?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed/ mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the payment method used to make the purchase.

In both situations, the returns must be follow our return policy.

Causes for Charity

  • How do you decide which charities to support?

We choose our charities based on a few factors: charities that have a personal meaning to Alexandra Michael Children’s Company, financially responsible charities, and those that participate with our charity donation intermediary.

  • Will you support other charities?

We are always on the look for new charities to support. Once we feel that we have given as much a as we can through your help we will change charities. We also coordinate our products in our Causes for Charity collection, so once we sold out of all of our inventory we will change the products to either match the current charity selections or create a new design for a new charity.

  • Can I choose a different charity to support when I purchase from your store?

No, at this time we do not have the capability for our customers to pick a specific charity to support. However we are looking into providing this option. We encourage you to check back frequently to see if we have changed charities or if we have been able to add the option to support more charities. 

  • There’s a charity that I think you should support, can you add them to your Causes for Charity collection?

We would love to check it out and consider adding it. Contact us with the name and information of the charity, and we will do our research into the organization. If we decide that it fits with our mission for Causes for Charity we will look into designing a product set to go with the charity. We cannot promise that we will accept every charity that we are suggested, but we will do our due diligence.

  • Where is your documentation for your donations?

We are a new company, and we are just starting our Causes for Charity collection so we don’t have documentation. We will make our donations visible as we make them, and will provide records as they are generated. Feel free to ask us directly if you have any specific questions about our donations.

 

Customized

Bow Tie

  • Do you offer any other fabric choices?

We will add new fabrics as we add and change our collections. As we get more requests for a certain fabric we will consider adding it to our list of availble fabrics for customization.

  • Can I order a fabric that is not listed?

We are open to looking for an discovering new fabrics. If there is something specific that you are looking for, contact us and we can discuss if we can accommodate your request. 

  • Why does custom fabric cost $1 added to the customized price? 

We don’t own the rights to any of the printed fabric, nor do we have any affiliation with any of the organizations. So we sell the fabric and labor for creating the bow ties separately. The price for a customized bow tie totals $25 with both the cost of the fabric and the labor combined ($1 for fabric and $24 labor of the bow tie).

  • Can I order a smaller/bigger size than what is listed?

If you need a smaller or larger size than what we offer, contact us and we can discuss your needs. In most cases we will be able to create what you need, but we will need to discuss it directly with you first. 

Headband 

  • Can I order more than three (3) flowers?

Absolutely! Contact us, and we can design and price what you are dreaming of. Special requests may take longer to create than our customized items, so the production time may be longer than the 15-20 business days. 

  • Do you offer any other options? (Flowers, headbands, embellishments)

We make all of our available options available to our customers. If there is something that you would like us to create for you, please contact us and we will discuss what we can do for you. 

  • Can I order a smaller/bigger size than what is listed?

If you need a smaller or larger size than what we offer, contact us and we can discuss your needs. In most cases we will be able to create what you need, but we will need to discuss it with you first. 

  • Can I order one of your current headbands with a different color flower/headband/embellishment?

Absolutely! You can either create it using our customized headband options, or contact us and we can create what you are wanting. 

Miscellaneous

  • Will you add different styles to the different collections?

We add different styles and collections as we design them. Check back often to see what new items we have added. 

  • An item/size says it is sold out, when will it be back in stock?

Possibly, some items are limited to only what we have in stock while others can/ will be restocked. If there is a specific product you are wanting that is out of stock, feel free to contact us and we will be happy to let you know the status of the item.

  • I have more questions that are not in the FAQs, where can I find answers? 

If there is anything you would like to know that we haven’t already covered in our FAQs, please don’t hesitate to contact us and will answer your questions to the best of our abilities. 

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